Support

We’re here to help. Search the docs for answers, or reach us by email on Starter, Pro, and Business plans. Pro & Business plans include priority channels.

Documentation • Status page • Changelog

Community

Best for general questions and how‑to help.

Email

Account, billing, and general support.

support@myapi.rest

Response target: Starter/Pro 24h. Business 8h. Enterprise 2h.

Priority (Business+)

For P1/P2 incidents and production blockers.

Chat (in‑dashboard) • 24×5
Escalation: oncall@myapi.rest

Open a support ticket

We’ll route your request and reply by email. Include request IDs or sample calls when possible.

Your email

Plan

Priority

Component

Subject

Details

Attachments (optional)

By submitting, you agree to our Privacy Policy.

Tip: include X-Request-Id and timestamp (UTC) from the failing responses to speed up investigations.

Common fixes

401/403: Check Bearer token and project scopes.
429: Respect Retry-After; SDKs auto‑retry with backoff.
Redirect loops: Ensure target_url is not already a short link.
QR/Barcode errors: Validate input size and type (code128|code39|ean13|upca).
Image 403: Signed URL expired; request a new one or adjust expires.

Collect a support bundle

Reproduce once and capture the last 20 lines of logs.
Save full request/response (headers + body). Redact secrets.
Record timestamps (UTC), affected endpoints, and request IDs.
Attach screenshots and relevant code snippets.

Billing

Invoices & receipts in the dashboard.
Update payment method at /billing.
VAT/GST details supported on invoices.

Security & abuse

Report phishing/abuse: abuse@myapi.rest
Security reports: security@myapi.rest
We respond to valid law‑enforcement requests.

Data & privacy

See Privacy Policy and Terms.
GDPR/CCPA requests: privacy@myapi.rest
Data retention: request deletion via dashboard.

Quick answers

How do I authenticate? Create branded links Generate QR codes Supported barcode types Signed URLs & variants